The Feb. 10 issue of The New York Times has an interesting Corner Office interview. It’s with Robert LoCascio, the CEO and founder of LivePerson, which provides online customer assistance to businesses.
As his company grew, LoCascio decided that it needed a culture. So, he gathered all his employees, and they whittled down 40 core values to the two things for which they stood: Be an owner, and help others.
The Q&A quotes LoCasio: “Be an owner is about us being owners as individuals, driving the business, and helping others is about being reflective and understanding that we're in a community here. We can't be selfish.”
Not everyone could make the shift. A chunk of employees and managers left. But those who remained embrace these values and live by them, notes the article.
When you think about it, a company’s or firm’s culture dictates how people act when they don’t think about how to behave. Culture takes over when people are on autopilot, because the values are ingrained. What is your firm’s culture? Can you and everyone who works there name the firm’s core values?
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