The state’s court-document electronic-filing system at Texas.gov is working again this morning, after a system upgrade this weekend caused an unexpected outage on Monday.
Texas Supreme Court spokesman Osler McCarthy says many “anxious lawyers” called the clerk’s office yesterday and said, “Oh my god, I’m trying to file . . . and it won’t take it.”
Erin Hutchins, director of portal operations for Texas.gov, says her company, Texas NICUSA, worked with e-filing service providers and Texas counties “through the night and into the morning” to undo the upgrade and return to the old system.
“Filings are processing this morning on the old system. We’ve had close to 400 at this point,” she says.
Hutchins says Texas NICUSA completed tests with e-filing service providers and counties before doing the upgrade. But when the company switched the e-filing system to the upgraded infrastructure, there were “communication issues” between different parts of the system and “people couldn’t log in.”
She says Texas NICUSA will continue investigating, complete more tests, and coordinate with counties and e-filing service providers to determine a “methodical way” to implement the upgrade. She doesn’t yet know when that will happen.
“We appreciate their patience with us, and again, we appreciate the work the EFSPs did, and the counties did. . . . We will continue to keep them up-to-date and provide the best service we can,” says Hutchins.
As to all those anxious lawyers who tried to file with the Supreme Court yesterday, McCarthy says, “We know what was due yesterday, and we will take on good faith they were trying to file to make the deadline when the system was down, and take it [the filing] today with that in mind.”
-- Angela Morris